Returning Articles

1. Return period

Articles may be returned within 14 days (calendar days) after receipt. The date of the postmark or the date on which the item is personally returned applies. It is not possible to return articles after this time period has expired.

2. Return shipping costs

Postal charges for the return shipment of unwanted articles must be borne by the sender. The following exceptions apply:

  • The received article is incorrect.
  • The information in our shop is incorrect.
  • The received article was not ordered.
  • The article was DOA (dead on arrival).
  • The order is incomplete.

If one or several of the above points apply, the postal charges are fully borne by Bike Equipment.

3. Return conditions

Generally, all articles may be returned, provided that they were ordered directly from our warehouse and are in their undamaged original packaging.

Customised orders, incomplete products or articles in damaged packaging need to be checked individually by us. In such circumstances, it may occur that certain products will not be taken back or will only be taken back against a fee.

Customers can initiate a returns process through our contact form.

3.1 Unlimited right of return

An article may be returned if…

  • … it was purchased no longer than 14 days ago
  • … it is in its sealed, undamaged original packaging
  • … it was in stock at our central warehouse at the time of ordering

If all conditions are met, the current daily price (max. purchase price) is refunded.

3.2 Limited right of return

A limited right of return applies if the article…

  • … was purchased no longer than 14 days ago
  • … the original packaging has been opened but is undamaged
  • … has not been used and shows no signs of use
  • … all accessories are included
  • … was in stock at our central warehouse at the time of ordering

If all conditions are met, the current daily price minus a 10% deduction (minimum CHF 50.– deduction ) is refunded, depending on the condition of the articles.

The deduction is made solely to cover costs in order to enable resale. Used products are labelled accordingly and available at a reduced price in our online shop.

3.3 Limited right of return after individual check

An article may be returned after a check has been carried out if…

  • … it was purchased no longer than 14 days ago
  • … it is in its original packaging
  • … it shows no signs of use
  • … all accessories are included

If all conditions are met, an individual check is carried out by our returns department. It is then determined if and under what conditions a return can be made.

3.4 No right of return

A return is not possible for…

  • … articles that are not in their original packaging
  • … articles that do not include all accessories